Refund, Return & Cancellation Policy

At FOSOULS, customer satisfaction is our priority. We strive to deliver high-quality products in perfect condition. Please read our Refund, Return & Cancellation Policy carefully before making a purchase.

Order Cancellation

Before Dispatch

Orders can be cancelled before they are dispatched from our warehouse. To request a cancellation, please contact our customer support team as soon as possible.

If the order is successfully cancelled before dispatch, a full refund will be processed to the original payment method.

After Dispatch

Once an order has been dispatched, it cannot be cancelled.

Returns

Due to the nature of health and wellness products, we generally do not accept returns of products once delivered.

However, returns may be accepted under the following circumstances:

Product received is damaged during transit.
Product received is defective.
Incorrect product delivered.
Product received is expired.

To initiate a return request, customers must contact our support team within 48 hours of delivery and provide:

Order number
Clear photographs of the product
Images of the outer packaging
Description of the issue

FOSOULS reserves the right to review and approve return requests based on the information provided.

Non-Returnable Items

The following products are not eligible for return:

Opened products
Used or partially consumed products
Products with tampered seals
Products damaged due to misuse, mishandling, or improper storage
Products purchased during clearance or special promotional sales (unless damaged or defective)

Refund Policy

Once a refund request is approved:

Prepaid Orders

Refunds will be processed to the original payment method used during purchase.

Cash on Delivery (COD) Orders

Refunds will be processed via bank transfer after obtaining the customer's bank account details.

Refund Timeline

Approved refunds will be initiated within 5–7 business days.

Depending on the payment provider or bank, it may take an additional 5–10 business days for the amount to reflect in the customer's account.

Replacement Policy

In eligible cases, FOSOULS may offer a replacement product instead of a refund.

Replacement requests are subject to product availability and verification of the issue reported.

Refused Deliveries

If a customer refuses delivery without a valid reason or provides an incorrect delivery address, shipping charges and applicable handling fees may be deducted from the refund amount.

Quality Assurance

All FOSOULS products undergo strict quality checks before dispatch. If you experience any issue with your order, our customer support team will work diligently to provide a fair resolution.

Policy Updates

FOSOULS reserves the right to modify or update this Refund, Return & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon being posted on our website.