Shipping & Delivery Policy

At FOSOULS, we are committed to delivering your orders safely, efficiently, and in the best possible condition. We partner with trusted logistics providers to ensure a seamless delivery experience across India.

Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email and/or SMS acknowledging receipt of your order.

For Cash on Delivery (COD) orders, order confirmation may be required via email, SMS, or phone call before processing.

Order Processing & Dispatch

Orders are typically processed and dispatched within 24–48 business hours (excluding Sundays and public holidays).

During peak seasons, promotional events, or unforeseen circumstances, dispatch timelines may be slightly extended.

Products within the same order may be shipped separately depending on inventory availability and warehouse locations.

Shipping Charges

Free Shipping on all prepaid orders above ₹499.

A shipping fee of ₹50 will be charged for orders below ₹499.

Applicable shipping charges, if any, will be displayed during checkout before payment confirmation.

Delivery Timeline

Standard delivery time is 3–7 business days from the date of dispatch.

Delivery timelines may vary depending on the delivery location, weather conditions, public holidays, or courier partner delays.

Remote locations may require additional delivery time.

Packaging Standards

Every FOSOULS product undergoes a quality inspection before dispatch.

Products are securely packed using high-quality packaging materials to minimize the risk of damage during transit. Fragile items receive additional protective packaging where required.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email and/or SMS containing your tracking details.

You can track your shipment using the tracking link provided in the dispatch notification.

Delivery Attempts

Our courier partners will make up to three delivery attempts to deliver your order.

If the delivery remains unsuccessful after multiple attempts, the package may be returned to our warehouse. In such cases, additional shipping charges may apply for re-dispatch.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery with clear photographs of the product and packaging.

We will investigate the issue and provide a suitable resolution in accordance with our Return & Refund Policy.

Serviceable Locations

FOSOULS currently ships across most serviceable pin codes within India.

Delivery availability may vary depending on the coverage of our logistics partners.

Delays Beyond Our Control

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to natural disasters, transportation disruptions, government restrictions, or courier partner delays.

FOSOULS shall not be held liable for such delays.

Policy Updates

FOSOULS reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Changes will be effective immediately upon publication on our website.